Booking Policies

The following conditions apply to accommodation bookings made by you through your usage of www.cityviewhotelroman.co.uk. City View Hotel Roman Road may alter these conditions at any time.

Making a booking

It is your responsibility to submit accurate information and mention any special requirements at the time of booking.

Modifications

The modification Fees is £5.00 per alteration. These must be made in advance of the cancellation period to avoid late cancellation fees.

Cancellations and Non-Arrivals

If you have booked the 'Free to Cancel' option then it is free to cancel before the accommodation's late cancellation period. This will result in a refund of your deposit payment. If you cancel within the late cancellation period (72 hours prior to arrival), or do not arrive, you will be charged for the first night.

Group or Long-Stay Bookings

When making reservations for 10 people or more, or for stays of over 21 nights, your booking will be subject to the accommodation provider's group or long stay booking policy. This will involve paying a minimum of the first night of stay per 7 nights directly to the hotel prior to arrival. This is in addition to the deposit paid at the time of booking. A member of the reservations team will be in touch with you within 3 days of the booking being made to guide you through the process.

Student Discounts

Each guest will need to display valid student identification (e.g. ISIC card) upon arrival.

Upon Arrival

The terms and conditions of the accommodation provider will apply to you from check-in, or in the case of non-arrival.

Privacy Policy

We take your privacy extremely seriously. It is protected through the use of SSL encryption. Contact, booking and payment details will only be used to process your reservation and provide customer service in relation to your reservation. For information about general use of the website, please visit our Privacy Policy.